Introduction

Now you are in PEGA tutorials by Narendra, In this post, we will learn about SIX R’s which involves in PEGA Introduction concepts.

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Pega is a platform that provides a systematic approach to build and deploy process-oriented and rule-based solutions and applications. Business Process Management, Customer Relationship Management, Decision Management, and Case Management areas are some of the examples where processes and rules are an integral part of a solution or application.

6 R’s In PEGA Introduction

Many process commander applications provide business process management and automation through 6 functional capabilities, informally known as SIX R’s.

1 Receiving

Accepting and capturing the essential data describing work from multiple sources in multiple idea formats, from keyboards, scanners, and external systems.

2 Routing

Using characteristics of work and knowledge about the workforce to make intelligent matches and assignments.

3 Reporting

Provide real-time visibility of a work in progress, work completed, productivity, and quality.

4 Responding

Communicating status. request for information, and progress to the work originator and to other people involved in the work, by e-mail, fax, written mail, and others.

5 Researching

Obtaining external systems and databases by using connectors to help in analysis and decision-making.

6 Resolving

By automatic processing and automatic help of users, making the work, and modernizing downstream systems quickly.

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